How is communication handled during the project?

At up1 we emphasise transparent and effective communication throughout the project. To ensure that everyone involved is always up to date and misunderstandings are avoided, we utilise various communication strategies and tools. Here are the most important aspects of our communication methods:

1. Regular status meetings

• Weekly or fortnightly meetings: We schedule regular status meetings to discuss the progress of the project and ensure that all project goals are being met. These meetings give you the opportunity to review the current status, ask questions and provide feedback.
• Agile communication: For agile projects, we hold daily or weekly stand-up meetings at shorter intervals (e.g. sprints) to ensure that everyone on the team is well informed.

2. Project management tools

• Transparent project tracking: We use project management tools such as GitLab Board, Trello or Jira to document progress and assign tasks. These platforms allow you to view the status of the project at any time, make comments and interact with the team.
• Centralised communication: All relevant documents, updates and decisions are recorded in these tools so that all team members have access to the same information.

3. Direct contact to contact persons

• Project manager as main contact person: Each customer is assigned a project manager who acts as a central point of contact for all questions and concerns. The project manager ensures that your requirements are met and that you are always kept informed.
• Additional team members: For technical or specific questions, you can also communicate directly with the responsible developers or designers to ensure that all details are properly understood and implemented.

4. Multiple communication channels

• Email: For formal enquiries or detailed information, we use email communication which is responded to promptly.
• Phone and video conferencing: Phone or video conferencing options (Google Meets, Zoom, Microsoft Teams) are available for important meetings or face-to-face conversations to better discuss complex topics.
• Chat tools (e.g. Slack): For quick queries and informal exchanges, we use tools such as Slack that enable real-time communication.

5. Ad-hoc communication

• Flexibility: If unforeseen questions or problems arise, you can contact us at any time to discuss urgent matters quickly. We are flexible and adapt to your communication needs.

6. Logs and documentation

• Detailed minutes: After every meeting or important milestone, we take minutes and share them with everyone involved. This way you can ensure that all decisions and next steps are clearly documented.
• Ongoing updates: We send you regular written updates to discuss progress and any challenges. This keeps you in the loop even outside of meetings.

7. Feedback loops

• Open feedback culture: Your feedback is welcome and crucial throughout the project. We ensure that there are regular feedback loops where you can provide comments on design, functionality or project progress.

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Conclusion:

Communication during a project at up1 is clearly structured and flexible to meet the specific requirements of your project. We rely on regular updates, modern tools and open feedback loops to ensure that you are always well informed and can actively participate in the process. If you have special communication requirements, we will be happy to customise to your needs!