How do I proceed if I have urgent concerns?

If you have an urgent request, it is important to act quickly and effectively. At up1 you have various options available to ensure that your request is dealt with promptly. Here are the steps you can follow:

1. Direct contact

• Phone: If your concern is urgent and requires immediate attention, please call us directly. Our team is available during business hours and we are ready to help you quickly.
• Email with urgency flag: Send us an email with the subject ‘Urgent’ or ‘Urgent’ to make it clear that it is a time-sensitive request. We will prioritise your email and respond as quickly as possible.

2. Slack or other communication channels

• Instant messaging: If you use Slack or another chat tool, you can contact us directly via these channels. Use @mentions to ensure that the person responsible is immediately made aware of your message.

3. Ticket system

• Urgent tickets: If we use a ticket system, you can mark an urgent request as ‘high priority’. This ensures that it is processed quickly.

4. Unique description of the request

• Clear communication: Describe your concern as clearly and in as much detail as possible so that we can quickly understand what it is about. Include all relevant information, including any deadlines or critical points.

5. Readiness for support

• Availability: Be prepared to answer questions or provide more information during the process if needed. This can help shorten the response time.

6. Follow-up

• Request feedback: If you have not received a response within a certain time frame, do not hesitate to follow up. Sometimes delays may occur due to workloads or other factors.

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Conclusion:

At up1 it is important to us that urgent matters are dealt with quickly. By using direct communication channels such as telephone or e-mail, using instant messaging and clearly describing your request, you can ensure that your request is dealt with immediately. If you have any further questions or concerns, please do not hesitate to contact us at any time!