Are there any hidden costs?

At up1 there are no hidden costs. We place great emphasis on transparency and clarity in communication and billing, so you know exactly what costs you'll incur from the start. Here's how we make sure all costs are clear from the start:

1. Detailed offer

• Before the project starts, we prepare a detailed quotation that includes all cost items associated with your project. This quote will include a clear breakdown of all items, such as:
  • Development labor hours
  • Design and UX/UI work
  • Testing and quality assurance costs
  • Any license fees for third-party tools or software
  • Maintenance and support (if required)
• You will receive a fixed price or an estimate on an hourly basis, depending on the billing model you choose.

2. Transparent communication about additional costs

• If new requirements or changes arise during the project that could result in additional costs, we will inform you in advance. No work will be carried out without you being informed of the potential additional costs and giving your consent.
• All additional costs are clearly documented and discussed with you so that you have full control over your budget at all times.

3. No unexpected additional fees

• Costs for things like hosting, maintenance, third party integrations or other ongoing services will be clearly communicated to you upfront. There are no unexpected fees for ongoing services or additional features that have not been agreed with you in advance.
• If there are changes to the project, we will be transparent about how these will affect costs and will only proceed once you have approved them.

4. Ongoing maintenance and support

• If you wish to make use of maintenance or support services after completion of the project, we offer you clear and transparent maintenance contracts. These contracts contain a detailed list of costs and services so that there are no surprises.
• Here too, we inform you in advance about possible ongoing costs for updates, server hosting or security measures, if these are required.

5. Flexible payment models

• We offer you the option of paying the costs in installments to ensure financial flexibility. Again, you will be informed in advance of the payment schedule and amounts so that you have no unforeseen expenses.

---

Conclusion:

At up1 there are no hidden costs. All costs are broken down in detail in advance and communicated transparently. If there are any changes or additional requirements during the project, we will inform you of the potential costs in advance and obtain your approval before any additional work is carried out. This means you always retain full control of your budget.